Mastro's Steakhouse - Chicago reviews

Summary

  • 5
  • 4
  • 3
  • 2
  • 1

Overall Rating

4.7
(3,843)
93% would recommend it to a friend
Food
4.7
Service
4.6
Ambiance
4.6
Noise Level
Moderate
Value
4.2

Reviews

by Barbs on September 21, 2018
Love Mastro’s so much. It’s always a good time when I go there. Only thing that annoyed me was when we asked the server to wrap up our left over food we asked if they could include the bread that we didn’t eat in our basket they didn’t do it. Was totally looking forward to it the next day.
by OpenTable Diner on September 21, 2018
Menu choices, food, and Service all fantastic professional.
by OpenTable Diner on September 21, 2018
This restaurant was great, but the ambient wasn’t that great.
by FlorenceN on September 20, 2018
Good food. nothing more to say other than good food.
by JaniceB on September 18, 2018
My husband and I have been twice in the last 6 months, driving from St Louis, and this is our favorite restaurant!! Steaks cooked to perfection and our waitress, Amanda allowed us to not want for anything! She was very personable and knew the menu well!
by FredR on September 18, 2018
Finest steakhouse I've ever been to. Bit pricey, but to be expected from a place of this caliber
by carlah20 on September 15, 2018
Wonderful food and service! We sat in the lounge area with live piano and band. We had a great time as always! The food is amazing!!
by Chompy on September 15, 2018
We hosted my mother's 70th birthday at Mastro's - excellent service, food, atmosphere. I don't think anyone walked away hungry.
by OpenTable Diner on September 15, 2018
We love Mastros! It’s my husbands favorite restaurant. The staff this time and the service and quality were not what we usually expect. Lobster mash only had 3 pieces of lobster, my steak was well done and supposed to be medium. They fixed it but at the end made it seem like they did me a favor in not making me pay for the additional steak because they had to cook a new one. When we made a reservation it was noted we were there to celebrate my 30th Birthday and our baby moon and there was no mention or anything about it. We just moved from NYC where we know the manager and love going. We traveled to Chicago and had to make a reservation because we love it so, I was left with a bad feeling of service, quality and experience. Sadly makes me not want to go back. Even though we had such other good experiences. Just disappointing.
by suzannep on September 14, 2018
The Japanese Wagyu steak is phenomenal! My favorite thing in whole restaurant is the smoking Lemon Drop martini. Tried chocolate pudding cake for 1st time and it was delicious.
by OpenTable Diner on September 14, 2018
Food was perfectly cooked and delicious. Our server Kelly was wonderful. We cannot wait to go back!
by BillV on September 14, 2018
Food was excellent, unfortunately the front counter service was unfriendly and rude. Our waiter was surprisingly sub par, Mastro’s in my opinion is known for their superior service but after our unpleasant experience at checkin we experienced a waiter who was more interested in comparing California notes with one of my guests than paying attention to the table, when I asked him to do his job he defended his actions by saying they were both from California, I asked if he was in break and could send someone else to cater to our table. He became rude and arrogant. Unfortunate to experience this at one of my favorite restaurants in downtown Chicago.
by OpenTable Diner on September 13, 2018
Food took a while to get out but it was a busy night.
by MarkM on September 13, 2018
Best place I have ever eaten in my life. Service was awesome.
by OpenTable Diner on September 11, 2018
Not even a drink order after sitting at the table for 20 minutes. Learn how to serve your customers, I walked out and will never go there again.
by JimM on September 10, 2018
Steaks are simply outstanding. No comparison to others. Excellent service and atmosphere.
by BillV on September 10, 2018
Outstanding service
by OpenTable Diner on September 10, 2018
Great service, with outstanding food. The selection of steaks, whiskey and wine are some of the best.
by ShereseC on September 10, 2018
Great restaurant with exceptional service and awesome food! Kudos to everyone at this establishment.
by OpenTable Diner on September 8, 2018
Great food and drinks.
by DanielleW on September 8, 2018
We had a $200 gift card which I assumed was enough for 2 people to get dinner and drinks but I was definitely wrong. There were no prices on the menu online so we couldn't plan again. Food was great but definitely over priced.
by JudyB on September 8, 2018
Absolutely Love this place and June our Server is fantastic. We always request her, she is the best. Highly recommend the cosmos....
by Gr8time on September 7, 2018
Mastro’s was an incredible experience! We could have gone to other steakhouses but someone recommended Mastro’s for their amazing steaks, live band which I didn’t even know was live because they were fantastic and not loud at all, and their butter cake. The butter cake is out of this world and a huge reason why I would go back to complete the evening. Wonderful service and beautiful dining room.
by OpenTable Diner on September 7, 2018
Waiter was excellent! Very kind
by OpenTable Diner on September 7, 2018
My son Birthday
by JudyHHI on September 6, 2018
It was highly recommended. Food was ok. Very expensive and I am born and raised in Chicago so not afraid of prices.
by OpenTable Diner on September 4, 2018
Amazing!!!!!!
by OpenTable Diner on September 3, 2018
It was very loud in the bar, had to go to the table to be able to talk. An older couple came in with coats on and asked them to turn up the heat, in summer, which they did but then it was too warm inside to eat. It was a hot humid day to begin with. We also question some of the pricing we had on our bill and will be calling them to discuss. Several Items were not charged per the menu.
by DOLLAR on September 2, 2018
Excelente comida excelente carta de vinos y el servicio mas que extraordinario
by NancyN on September 2, 2018
The noise level was uncomfortable for conversation.
by CraigB on September 2, 2018
The food and service were excellent. The only complaint I have is that a couple sitting two tables from us had a laptop computer on the table and a family of four allowed their children to play games on their tablet with headphones on during the meal. That really took away from the atmosphere. I wish the management had asked them to please put away their electronic devices.
by OpenTable Diner on September 2, 2018
Great location. Had the bone in filet which was excellent and cooked perfect on very hot plate. Enjoyed atmosphere as well. Service was a bit slow towards the end which was a bumer
by OpenTable Diner on September 1, 2018
Waitress didn’t come often at all waited a long time to order food. Kitchen was out of mashed potatoes very disappointed. We didn’t get bread basket until after a long wait maybe an hour after we sat down. Been here many times worst service that night and it wasn’t busy by the bar.
by DrewB on September 1, 2018
Was highly disappointed by my experience. We were over charged and were not even given most of our leftover food.
by OpenTable Diner on September 1, 2018
This was the 2nd time we have been to this restaurant and it didn't disappoint! Great service and amazing food. We will be back!
by TimK on September 1, 2018
Unfortunately, it seems to have gone downhill the last couple of times we have been to Mastros. This time in particular, they could not get any of the preparations correct. We rarely send food back, but were forced to as the brussel sprouts were burnt to a crisp, one of our steaks was grossly overcooked, and then the next one came back very very undercooked. Who can not get medium rare correct? They did take it off the check but it was disappointing nevertheless. If they could get their kitchen in order it would be phenomenal.
by OpenTable Diner on August 31, 2018
food was phenomenal! we'll definitely be back.. our server was very friendly and made sure we had everything we needed..
by OpenTable Diner on August 27, 2018
Had to come and try the famous butter cake. Absolutely worth it. Great service and everything was perfect even though I only ordered a few items. Very filling food, especially the butter cake - which is HUGE.
by Chocco on August 25, 2018
Unfortunately we were not taken car care the waiter, who treat us with contempt maybe because we have made our reservation for too late in the evening.
by OpenTable Diner on August 25, 2018
Chris was a great host & waiter exhibiting the best of Mastro’s brand. Thanks!
by Mallory on August 25, 2018
A five star experience every-time we go! We have been going here the last 6 years for my Husbands birthday and other special occasions. They always roll out the red carpet and make each meal such a memorable experience. Also....the food is AMAZING. Just an amazing place all around. Highly recommended.
by OpenTable Diner on August 25, 2018
The hostess was horrible, everything else was awesome.
by OpenTable Diner on August 25, 2018
Excellent The steaks just melted in our moths We were celebrating our sons birthday and first internship. Great experience.
by FrankT on August 25, 2018
Great Anniversary Dinner, Great food,drinks and service.
by OpenTable Diner on August 24, 2018
Anniversary celebration, we LOVE this restaurant!
by GiovannaD on August 24, 2018
We had dinner to celebrate my husband’s birthday. Great service and food!!!
by DanaA on August 24, 2018
our server Stephanie and her team made the experience that much better. I could not ask for better service and the food..OMG AHH-amazing! My friend had the bone in rib eye and I had the chicken, between the two of us most of the conversation turned into "this is so good, this is so good". This was our second time coming and this visit took the cake (the other visit was nice too btw).
by OpenTable Diner on August 24, 2018
Very good food and service. Server was knowledgeable. It was our anniversary and they made it special without being over the top.
by Veeveeeee on August 22, 2018
I went there for my Birthday for first time First the waitress took forever to come to the table and than they threw out the food we said we wanted to take home and were like oops! Yes believe it I prefer the 1 in Az over Chicago ...it was horrible!!!
by OpenTable Diner on August 19, 2018
Mastro’s is always great! One of my favorite steakhouses.
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